Missed the October 21 deadline? How to get your ItsDeductible data back

Short version: you can almost certainly still get it. The export button inside ItsDeductible stopped working on October 21, 2025, and that is the deadline everybody remembers. But the deadline was on the product, not on the data. Your donation history is still held in your Intuit account, and Intuit will send you a copy if you submit a data request.

This is the single most useful thing we know about the shutdown, and almost nobody who needs it has heard it. It takes about five minutes to request and a few days to arrive. It works whether you have used TurboTax since or not, and it works whether or not you ever install our app.

Why you think it is gone

Because the notice said so, more or less. Between September 2 and September 6, 2025, Intuit replaced the ItsDeductible product page with a message reading that the service was not available after 10/21/25 and telling users to download their data on the web to use when filing. After October 21 the site went offline and the URL became a redirect. If you visited in January looking for last year's donations, you found a page that no longer acknowledged the product existed.

That is a shutdown of the service. Deleting the underlying account data is a separate thing, and it did not happen on the same schedule. Which is why the request below still works well over a year later.

How to request your data, step by step

1. Sign in at your Intuit account with the same Intuit ID you used for ItsDeductible or TurboTax. If you are not sure which email that was, try the one your TurboTax receipts went to. The ItsDeductible site is gone, but the account that held the data is not.
2. Open Data privacy in your account settings.
3. Select Download, then follow the screens to submit your data request. You will be asked to confirm your identity and pick which products the request covers; include TurboTax and your Intuit account itself.
4. Wait for the email. Intuit's support article states that requests can take up to 15 days depending on how much data is involved. People who have done this recently report it arriving inside a week.
5. Download the ZIP from the link in the email, promptly. Download links for data requests generally expire, so do not leave it sitting in your inbox for a month.

The process and the timing above are as described in Intuit's support article on accessing and managing your personal data. If the screens have moved since we checked, look for anything named Data privacy, Data and privacy, or Download my data inside account settings.

What actually arrives

A ZIP file containing a folder tree of everything Intuit holds for your account, most of which has nothing to do with donations. People who have done this consistently report the ItsDeductible history arriving as a spreadsheet inside a shared-data folder, covering multiple tax years in one file rather than one file per year.

That spreadsheet is generally more complete than the CSV export people grabbed before the deadline. The pre-shutdown CSVs came as separate files for items, cash, mileage, stock, and an overall summary, and they had a well-known defect: they exported donations but not your charity list. The recovered spreadsheet typically includes the organizations too.

We are describing that from consistent reports rather than from published documentation, because Intuit has never published the file's structure. If yours looks different, that is worth knowing about and we would like to hear it.

If you did export before the deadline

Then you have the CSVs, and you are fine. They are worth checking for the missing-charity problem: open the items file and confirm the charity name and address columns are populated. If they are, the organization list can be rebuilt from those columns, which is what a decent importer should do for you rather than making you retype it.

What to do while you wait

The file will give you what you logged. It will not give you what you never logged, and for most people the gap is the donations made after their last session in the app. Worth collecting now, while the year is still recent:

• Drop-off receipts, including the blank slips. A slip with the organization, date, and location on it supports the donation even where you filled in the item detail yourself.
• Photos on your phone from around the drop-off date. Even a photo of a loaded car trunk establishes what and when.
• Bank and card records for cash gifts, which are a separate substantiation track from non-cash items.
• Written acknowledgment letters from any organization for gifts of $250 or more, which is the threshold where a written acknowledgment is generally required.

The substantiation guide covers what each threshold actually requires, with the IRS text linked. Doing this while you wait means that when the file lands you are reconciling rather than reconstructing.

What to do with the file once it arrives

Three sensible destinations, depending on what you need.

For a return you are about to file

You need totals, grouped by organization and by date, with non-cash separated from cash. That is what the donation screens in every tax product ask for. Be aware that there is no import path: TurboTax Online cannot import files at all, and the TXF path exists only in TurboTax Desktop. We walk through the manual route in how to enter donations in TurboTax without ItsDeductible.

For records on a return you already filed

Keep it. If a prior-year deduction is ever questioned, the burden of showing what you gave, when, to whom, and how you valued it is generally yours, and a spreadsheet you exported at the time is exactly the kind of record that carries weight. Store it somewhere that is not one company's account, since that is the lesson of the last two years.

For carrying the history forward

This is what DeductiBee's importer is for. It reads both shapes: the pre-shutdown CSVs and the spreadsheet from a data request. Items, cash, mileage, and stock rows come across with their original values intact, the organization list is rebuilt from the charity name and address on each row, and the old value tiers map onto ours (High becomes Like new, Medium becomes Good, and anything logged as a custom item stays a custom item). Import and viewing your own history are free on every tier, permanently. There is a full walkthrough in how to import ItsDeductible into DeductiBee.

If the request comes back empty

It happens, usually for one of three reasons. You may have requested under a different Intuit ID than the one that held ItsDeductible: if you have ever had a work and a personal Intuit login, try both. The data may sit under a TurboTax product selection rather than the account itself, so include everything offered. Or the account may genuinely have been closed at some point, in which case there is nothing to retrieve.

If it truly is gone, you are not without options. Your filed returns show the deduction totals you claimed, drop-off receipts show the events, and going forward the fix is to keep the records somewhere you control. That is the entire premise of what we are building: donation records that live on your phone, exportable as raw CSV for free forever, with no service to switch off.

DeductiBee is targeting the App Store for November 2026. In the meantime the donation value calculator and the value guide are free to use in a browser with no account.